FREQUENTLY ASKED QUESTIONS
Are you open to the public?
We are open to the public for e-commerce (online) orders only. All orders will be delivered between specific hours of the day. Pick is not available.
What area do you service?
We service Miami-Dade and Broward County
What are your hours of operation?
What is the smallest cake that your offer?
How far in advance should I order?
Signature Cakes and cupcakes can be ordered up 48-72 hours in advance via our online store
All custom cakes, treats and dessert tables must be ordered at minimum four weeks in advance.
How do I reserve a date?
- To reserve a date with us, please email us at firstname.lastname@example.org. Be sure to include the following information:
The treat you are inquiring about
Date of the Event
Preferred form of communication
We will respond to you within 24-72 hours via your preferred form of communication ( Weekend inquiries will be answered by Tuesday morning)
All orders that are over $100 require a non-refundable 50% retainer at the time of order placement. A retainer officially reserves us for your event date. All orders under $100 must be paid in full at the time of order placement.
You can fill out the form on our contact us page and we will be in contact with you within 48 hours. (Weekend inquiries will be answered by Tuesday morning)
What is your cancellation/refund policy?
Orders can be cancelled for a partial refund (amount minus the retainer) up to 2 weeks before the order is due.
Do you ship?
Yes, we ship all of our Classic Desserts Nationwide. You can order directly from our Shop.
We currently do not ship custom cakes. Visit our online store for express ordering.
Is pick up available?
No, pick up is not available. We are an e-commerce bakery and do not have a location open to the public. All orders must be delivered.
Do you offer Cake Tasting?
Do you provide liquor bottles for infused cakes?
Do you offer delivery services?
- Delivery and set up is an additional charge. The fee starts at $15 depending on the distance and/or set up.
We are not responsible for any damages after delivery and/or set up. You are responsible for providing an appropriate and sturdy table for your cake. Cakes are heavy and need a secure table. They also need to be stored in a 75 degree temperature or below room.
Do you cater to corporate accounts?
Where can I leave a comment or client feedback?
You can leave a comment or client feedback by clicking the client feedback button to the far left of the page or feel free to send us an email at email@example.com.
You can also leave a review on our Facebook , Yelp or Google Page.